X9d Privacy Policy — Data Protection for Malaysian Users

Information We Collect

When you register or use the x9d platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes the following:

• Account information: Full name, email address, phone number, date of birth, and identity verification details required for registration and compliance checks.
• Device and browser information: Device type, operating system, browser version, IP address, and language settings. This information is collected automatically when you access the platform.
• Local payment information (MYR): Bank name, bank account number, or e-wallet details registered for deposit and withdrawal purposes in MYR. x9d does not directly store credit or debit card numbers.
• Platform usage data: Game history, betting activity, login sessions, and in-platform interactions are recorded for security and service improvement purposes.
• Cookies and tracking technologies: Small files stored in your browser to maintain login sessions, customise display preferences, and analyse usage patterns on an aggregate basis.

We only collect information that is strictly necessary to provide our services and fulfil applicable legal obligations. x9d does not collect sensitive information such as biometric data or health information.

How We Use Your Information

Information collected by x9d is used solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use include:

• Processing account registrations and verifying user identity in accordance with compliance requirements.
• Processing deposit and withdrawal transactions in Malaysian Ringgit (RM) through approved payment channels.
• Providing and maintaining the gaming and betting services within the platform.
• Sending important notifications related to your account, transactions, or policy changes — not for marketing purposes unless you have given your consent.
• Detecting and preventing fraud, money laundering, or misuse of the platform.
• Complying with applicable legal and regulatory requirements in Malaysia.
• Improving the user experience based on analysis of aggregated and anonymised usage patterns.

X9d does not use your personal data for fully automated decision-making that significantly affects your rights without human intervention.

User Rights Over Personal Data

As a registered x9d platform user, you have the following rights regarding your personal data, subject to applicable laws in Malaysia:

• Right to access: You have the right to know what personal data we hold about you and how it is used. Access requests can be submitted via the support email.
• Right to rectification: If you find that the information we hold is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
• Right to erasure: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records for specified periods. Closing your account does not necessarily result in the immediate deletion of all data.
• Right to object to processing: You have the right to object to the processing of your data for certain purposes, including direct marketing where applicable.

To exercise any of these rights, please contact the x9d support team at [email protected] with your account details. We will process requests within a reasonable timeframe and provide a written response.

Policy Changes & How to Contact Us

X9d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When significant changes are made, we will display a clear notice on this page along with the latest update date.

Continued use of the x9d platform after updates to this Privacy Policy are published will be considered acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we manage your personal data.

For any enquiries related to this Privacy Policy — including data access requests, corrections, or deletion — you may contact the x9d team through the following channels:

• Support email: [email protected]
• FAQ: Visit the FAQ for immediate answers to general enquiries.

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, including the applicable Personal Data Protection Act 2010 (PDPA). Any disputes arising from or relating to this policy shall be resolved through the appropriate mechanisms under Malaysian law.